Returns and Refunds
How returns and refunds work for The Lands Store orders in Pakistan and the United States.
Last updated 30 September 2026
Damaged or wrong items
In Pakistan, inspect the parcel before you pay the courier. If the outer packaging is clearly damaged, note it before you accept. If the item is wrong, damaged, or not as described, contact us within 7 days of delivery with your order number and photos.
In the United States, contact us within 7 days of delivery with the same details. We will tell you whether to keep, return, or discard the item.
Change of mind
Unused items in original packaging can be returned within 7 days of delivery if the product can be resold. Opened hygiene items, cut-to-fit parts, and items you asked us to quote and special-order may not be returnable unless they are faulty.
How a refund is paid
Pakistan cash-on-delivery orders are refunded after we receive and check the return, or immediately if you refused a damaged parcel and did not pay. United States refunds follow the payment method we confirmed with you before the order was fulfilled. We do not charge a return shipping fee when the mistake was ours.
How to start a return
Sign in and open Orders, or email the address on the Contact page. Include the order number, what is wrong, and photos. We will reply with the next step. See also Shipping Policy and Terms and Conditions.